• Do all your meats look as good as in the pictures?

    • Yes! All the photos were taken by us - nothing is touched up or photo-shopped. Please understand that these are natural products that are prepared in our store so there will always be some variations in colour, texture and preparation. Our packaging is designed to keep everything fresh so could also squash some items down a little - this won't effect the fantastic flavours.

  • What happens when I place an order?

    • Shortly after you place your order, we'll send you an email to confirm we've received it.

    • We'll then check that the items you've selected are in stock, and send you a confirmation email that has details for pickup or delivery as applicable. ​​

  • What if items are out of stock?

    • Our quality meats are prepared fresh daily, so we're usually well stocked. Some items do run out very quickly so if there's a shortage, we'll contact you to either arrange a substitute, or schedule your order to be provisioned as soon as we're able to. 


  • How long before I can pickup my order?

    • Once you have received your order confirmation email, please allow 30 minutes before you come to the store for pickup - usually orders that are placed before midday are able to be picked up on the same day (pending stock availability). If we need more time we'll call you on the phone number you have provided to let you know.

  • When do you deliver?

    • We make our deliveries approximately twice per day during our business hours - if your order is placed before midday we aim to deliver on the same business day around 3:00 - 5:00pm. If any items are out of stock we'll contact you.

    • If you have a preferred delivery time please tell us in the space provided during checkout, so we can try to schedule delivery when it works best for you. If we can't make it at the time you've requested, we'll contact you.​

  • Do I need to be at home?

    • Yes - you do need to be at home when we deliver your order. For food safety reasons we can't leave deliveries unless you're home to receive them, and we can't deliver to post office boxes or unattended premises, unless you've spoken to us first and we can make special arrangements to keep your items safe.

  • Where do you deliver to?

    • We deliver to Wakerly, Manly, Manly West, Wynnum, Wynnum West, Wynnum North, Tingalpa, Lota, Thornside, and Birkdale, and Port of Brisbane. If your area is not listed here please contact us.

  • How much does delivery cost?

    • We're offering the best possible ​rates we can for delivery during business hours to the areas listed above. Currently this means:

      • if your order is over $50 (excl. delivery) then delivery  is free

      • for orders under $50, delivery during business hours is only $5

    • If you need delivery outside business hours, or to an area not listed above, please contact us or tell us in a note when you're placing your order and we'll give you a quote.

  • How do I pay for my order?

    • The quickest and easiest way to pay is online through our web store using a credit card or or Paypal.

    • If you're not comfortable paying online we can accept payment by most credit cards over the phone, or tap and pay in-store, or Direct Debit to our bank account. Please call us in store on (07) 3393 4321 to arrange manual payment, and allow 2-3 business days for Direct Debit to clear.

    • For the duration of the current crisis we are not able to accept cash payment on delivery unless you've spoken to us first - payment must be received before we commence delivery.


  • Can I return my order?

    • If you're not satisfied for any reason please contact us immediately at the store and we'll do our best to resolve the issue. For safety reasons we cannot accept returns on any meat, eggs, refrigerated or frozen goods.